Remote 3rd-Party Collections Specialist - Performance Pay

LCS Financial Services Corporation; Iowa City (IA); Remote; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Job summary

LCS Financial Services Corporation is seeking an experienced remote Collections Specialist to join a nationwide team. You will manage inbound and outbound calls, negotiate settlements, and drive recovery results from a home office.

The role requires a minimum of 2 years in third‑party debt collection, excellent communication, bilingual English/Spanish, and familiarity with skip tracing and collection systems. Remote work is supported nationwide and includes competitive benefits.

Qualifications

• Min. 2 years of third‑party debt collection experience.
• Ability to negotiate payment arrangements.
• Knowledge of debt collection laws and regulations.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions.
• Negotiate payment arrangements and settlements based on borrowers' financial circumstances.
• Utilize skip–tracing tools and investigative techniques to locate borrowers and relevant assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
• Consistently work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Verbal communication

Active listening

Telephone etiquette

Bilingual English/Spanish

Negotiation

Professional demeanor

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking an experienced remote Collections Specialist to join a nationwide team. You will manage inbound and outbound calls, negotiate settlements, and drive recovery results from a home office.

The role requires a minimum of 2 years in third‑party debt collection, excellent communication, bilingual English/Spanish, and familiarity with skip tracing and collection systems. Remote work is supported nationwide and includes competitive benefits.