Remote 3rd-Party Collections Specialist | Negotiations

LCS Financial Services Corporation; Missouri; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Performance-based pay

Weekday schedule (Mon–Fri)

Medical, Dental & Vision Insurance

401k Retirement Plan

Paid Holidays

Flexible time-off

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist to handle inbound and outbound calls, negotiate settlements, and manage accounts from a home-based setup. You will strive to maximize recoveries while upholding professional standards and compliance with applicable regulations.

The role requires 2+ years in third-party debt collection, strong negotiation and communication skills, and bilingual English/Spanish abilities.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• Experience in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Debt collection

Negotiation

Verbal communication

Active listening

Telephone etiquette

Remote work experience

Bilingual English/Spanish

Education

High school diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist to handle inbound and outbound calls, negotiate settlements, and manage accounts from a home-based setup. You will strive to maximize recoveries while upholding professional standards and compliance with applicable regulations.

The role requires 2+ years in third-party debt collection, strong negotiation and communication skills, and bilingual English/Spanish abilities.