Remote 3rd-Party Collections Specialist | Negotiator

LCS Financial Services Corporation; Clayton (MO); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Performance-based pay

Weekday schedule (Mon-Fri)

Insurance package

401k plan

Paid holidays

Flexible time off

Remote work eligibility

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist to support our recovery efforts from a home-based setup. This role requires at least 2 years in third-party collections, strong negotiation skills, and a bilingual English/Spanish ability.

You will handle high-volume calls, negotiate settlements, and ensure compliance with applicable laws and company policies while maintaining professional customer interactions.

Qualifications

• 2+ years in third-party debt collection.
• Ability to negotiate settlements.
• Excellent verbal communication and listening.
• Knowledge of debt collection laws and regulations.
• High school diploma.
• Remote-work capable workspace.
• Experience in high-volume collections.
• Familiarity with skip-tracing tools.
• Bilingual English/Spanish.
• Proven track record meeting collection goals.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions during difficult conversations.
• Ensure compliance with federal, state, and local collection laws and policies.

Skills

Verbal communication

Active listening

Telephone etiquette

Bilingual English/Spanish

Education

High school diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist to support our recovery efforts from a home-based setup. This role requires at least 2 years in third-party collections, strong negotiation skills, and a bilingual English/Spanish ability.

You will handle high-volume calls, negotiate settlements, and ensure compliance with applicable laws and company policies while maintaining professional customer interactions.