Remote 3rd-Party Collections Specialist – Negotiation Pro

LCS Financial Services Corporation; Jackson (MS); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work from home

Performance-based incentives

Paid holidays

401k and insurance options

Job summary

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. The role focuses on negotiating resolutions, arranging payment plans, and maintaining compliant, professional interactions with borrowers from a home-based workspace.

Candidates should have at least 2 years in third-party collections, strong negotiation and communication skills, and familiarity with debt-collection laws. 100% remote with opportunities for performance-based earnings.

Qualifications

• Minimum of 2 years of third–party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• Professional, distraction–minimized remote workspace suitable for confidential conversations.
• Experience in a high–volume collections environment.
• Familiarity with skip–tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience meeting or exceeding collection goals.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions.
• Negotiate payment arrangements and settlements based on borrowers' finances.
• Use skip-tracing methods to locate borrowers and assets.
• Oversee assigned portfolios and prioritize activities to maximize recovery.
• Meet or exceed individual and department performance goals.
• Maintain accurate account documentation.
• Provide professional, respectful customer interactions during difficult conversations.
• Ensure compliance with federal, state, and local collection laws and policies.

Skills

Verbal communication

Active listening

Telephone etiquette

Negotiation

Attention to detail

Bilingual English/Spanish

Remote work readiness

High-volume environment

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. The role focuses on negotiating resolutions, arranging payment plans, and maintaining compliant, professional interactions with borrowers from a home-based workspace.

Candidates should have at least 2 years in third-party collections, strong negotiation and communication skills, and familiarity with debt-collection laws. 100% remote with opportunities for performance-based earnings.