Remote 3rd-Party Collections Specialist – Earn More, Make Impact

LCS Financial Services Corporation; Wilmington (VT); Teletrabalho; USD 22 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

100% Remote Position

Additional earning potential

Monday–Friday Schedule: 7:00 AM–6:00PM

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Flexible time-off

Remote-friendly in approved states

Resumo da oferta

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to join our nationwide team from a home office. This role emphasizes negotiation, compliance, and performance-driven results.

You will handle inbound and outbound calls, negotiate payment arrangements, and use skip-tracing tools to locate borrowers. Bilingual English/Spanish skills and 2 years of third-party collection experience are preferred.

Qualificações

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsabilidades

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Conhecimentos

Debt collection

Negotiation

Verbal communication

Bilingual English/Spanish

High school diploma

Formação académica

High school diploma or equivalent

Ferramentas

Skip-tracing tools

Descrição da oferta de emprego

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to join our nationwide team from a home office. This role emphasizes negotiation, compliance, and performance-driven results.

You will handle inbound and outbound calls, negotiate payment arrangements, and use skip-tracing tools to locate borrowers. Bilingual English/Spanish skills and 2 years of third-party collection experience are preferred.