Remote 3rd-Party Collections Specialist — Earn More

LCS Financial Services Corporation; Alton (IL); Remote; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Additional earning potential tied to绩?

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Flexible time-off

Zusammenfassung

LCS Financial Services Corporation is seeking a Remote Collections Specialist to negotiate resolutions on delinquent accounts and manage a high-volume portfolio from a home office. You will leverage skip-tracing tools to locate borrowers and structure compliant payment arrangements, while meeting or exceeding recovery targets.

This role requires strong communication, bilingual English/Spanish abilities, and a professional remote setup.

Qualifikationen

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to negotiate successful payment arrangements.
• Excellent verbal communication and active listening skills.
• Working knowledge of debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace.
• Experience in high-volume collections environments.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communications.
• History of meeting or exceeding collection goals.

Aufgaben

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers' financial circumstances.
• Use skip-tracing tools to locate borrowers and assets.
• Prioritize accounts and activities to maximize recovery opportunities.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions during difficult conversations.
• Ensure compliance with applicable laws, policies, and regulatory requirements.

Kenntnisse

Negotiation

Communication

Remote work

Active listening

Spanish bilingual

Debt collection laws

Ausbildung

High school diploma

Tools

Skip-tracing tools

Collection management systems

Jobbeschreibung

LCS Financial Services Corporation is seeking a Remote Collections Specialist to negotiate resolutions on delinquent accounts and manage a high-volume portfolio from a home office. You will leverage skip-tracing tools to locate borrowers and structure compliant payment arrangements, while meeting or exceeding recovery targets.

This role requires strong communication, bilingual English/Spanish abilities, and a professional remote setup.