Remote 3rd-Party Collections Specialist Commission

LCS Financial Services Corporation; Hartford (CT); Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

100% Remote

Commission

Mon-Fri Schedule 7:00 AM–6:00 PM

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off (DTO)

Team-Oriented Environment

Job summary

LCS Financial Services Corporation is seeking an experienced remote Collections Specialist to join a nationwide team that values results and integrity.

From home, you will negotiate settlements, set up payment arrangements, and document each step while staying compliant with applicable laws and company policies. A strong track record in debt collection and excellent communication are essential.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilizing skip-tracing tools to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Skills

Negotiation

Persuasion

Conflict resolution

Verbal communication

Active listening

Organizational skills

Independent work

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking an experienced remote Collections Specialist to join a nationwide team that values results and integrity.

From home, you will negotiate settlements, set up payment arrangements, and document each step while staying compliant with applicable laws and company policies. A strong track record in debt collection and excellent communication are essential.