Remote 3rd-Party Collections Specialist — Commission

LCS Financial Services Corporation; Illinois; A distancia; USD 42.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% Remote Position

Commission

Monday–Friday Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off

Team-Oriented Environment

Descripción de la vacante

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. You will manage delinquent accounts, negotiate settlements, and maintain compliant, professional communications from a home-based setup.

Ideal candidates bring strong negotiation skills, a track record of meeting collection goals, and the ability to work independently within a performance-driven environment. Eligible states and remote work policies apply.

Formación

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.

Responsabilidades

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Conocimientos

Negotiation

Persuasion

Conflict resolution

Active listening

Telephone etiquette

Independent work

Educación

High school diploma or equivalent

Herramientas

Skip-tracing tools

Collection management systems

Descripción del empleo

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team. You will manage delinquent accounts, negotiate settlements, and maintain compliant, professional communications from a home-based setup.

Ideal candidates bring strong negotiation skills, a track record of meeting collection goals, and the ability to work independently within a performance-driven environment. Eligible states and remote work policies apply.