Remote 3rd-Party Collections Specialist (Commission)

LCS Financial Services Corporation; Salem (OR); Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

100% Remote Position

Commission

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off (DTO)

Team-Oriented Environment

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join a nationwide team. You will manage inbound/outbound calls, negotiate settlements, and ensure compliance while working from home.

Ideal candidates have 2+ years in third-party collections, strong negotiation/persuasion skills, and the ability to work independently within a team. The role offers performance-based compensation and comprehensive benefits.

Qualifications

• Minimum 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers' financial circumstances.
• Use skip-tracing tools to locate borrowers and relevant assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions and navigate difficult conversations.
• Ensure compliance with federal, state, and local collection laws and company policies.
• Maintain communication with management and team members while working remotely.

Skills

Negotiation

Persuasion

Active listening

Verbal communications

Organization

Independence

Professionalism

Compliance knowledge

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join a nationwide team. You will manage inbound/outbound calls, negotiate settlements, and ensure compliance while working from home.

Ideal candidates have 2+ years in third-party collections, strong negotiation/persuasion skills, and the ability to work independently within a team. The role offers performance-based compensation and comprehensive benefits.