Remote 3rd-Party Collections Specialist | Commission Growth

LCS Financial Services Corporation; Arkansas City (KS); Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Remote work

Commission

Mon–Fri schedule

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

Paid holidays

DTO

Team environment

Job summary

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team and manage delinquent accounts from home. This role emphasizes negotiation, skip-tracing, and compliant practices while delivering strong results in a performance-driven environment.

Candidates should have at least 2 years in third-party debt collection, excellent communication, and the ability to work independently with a reliable home workspace.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional remote workspace suitable for confidential conversations.
• Reliable internet connectivity.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilizing skip-tracing tools to locate borrowers and assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery.
• Working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions during difficult conversations.
• Ensuring compliance with applicable laws, policies, and regulatory requirements.
• Maintaining communication with management and teammates while working remotely.

Skills

Negotiation

Persuasion

Conflict-resolution

Active listening

Telephone etiquette

Organizational skills

Independence

Professionalism

Reliability

Accountability

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to join a nationwide team and manage delinquent accounts from home. This role emphasizes negotiation, skip-tracing, and compliant practices while delivering strong results in a performance-driven environment.

Candidates should have at least 2 years in third-party debt collection, excellent communication, and the ability to work independently with a reliable home workspace.