Remote 3rd-Party Collections Specialist

LCS Financial Services Corporation; Virginia; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Flexible time-off

Remote work in approved states

Job summary

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to join a nationwide, performance-driven team. This role focuses on negotiating resolutions for delinquent accounts from a home office environment, maintaining strict regulatory compliance and professional standards.

Ideal candidates bring at least two years in third-party debt collection, strong negotiation and communication skills, and the ability to work in a high-volume, remote setting while meeting or

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Negotiation

Communication

Active listening

Telephone etiquette

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to join a nationwide, performance-driven team. This role focuses on negotiating resolutions for delinquent accounts from a home office environment, maintaining strict regulatory compliance and professional standards.

Ideal candidates bring at least two years in third-party debt collection, strong negotiation and communication skills, and the ability to work in a high-volume, remote setting while meeting or