Remote - 3rd Party Collections Rep.

Crosscheck,-Inc.; Petaluma (CA); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, AD&D

401(k) with company match

Tuition Reimbursement

Paid Holidays

Sick and Vacation time

Bereavement Leave

Paid Birthday

Job summary

Optio Solutions, LLC is seeking a remote 3rd Party Collections Representative. The role focuses on explaining options, negotiating settlements, and documenting activity from home. Experience in third-party debt collection and strong communication are required.

The position offers a competitive hourly wage of $17.00 plus monthly bonus opportunities and a comprehensive benefits package. Applicants must be comfortable working independently in a remote setting and in a performance-driven environment.

Qualifications

• Minimum of 1 year of third-party debt collection experience.
• Strong verbal and written communication skills.
• Proven ability to negotiate payment arrangements and settlements.
• Strong listening, problem-solving, and customer service skills.
• Ability to handle sensitive and confidential information appropriately.
• Strong attention to detail and accurate documentation.
• Comfortable working in multiple computer systems simultaneously.
• Ability to work independently and remain focused in a remote environment.

Responsibilities

• Clearly explain account information, payment options, and available resolution opportunities.
• Negotiate payment arrangements and settlements within client and company guidelines.
• Respond to consumer questions, concerns, and objections professionally and effectively.
• Accurately document collection activity and consumer communications.
• Follow company policies, collection procedures, and applicable laws and regulations.
• Meet individual and team performance expectations.
• Protect confidential consumer and account information.
• Maintain consistent productivity, attendance, and professionalism while working remotely.

Skills

Verbal communication

Written communication

Negotiation

Listening

Problem solving

Customer service

Attention to detail

Documentation

Remote work

Job description

3rd Party Collections Representative – Remote

$17.00 per hour + Monthly Bonus Opportunities

Hiring in the following states - FL, ND, OK, TX

Optio Solutions, LLC is seeking an experienced 3rd Party Collections Representative to join our remote team. The ideal candidate has prior third-party collection experience, strong communication and negotiation skills, and the ability to work independently in a performance-driven remote environment.

This is a fully remote position. Successful employees must be able to maintain productivity, reliability, and performance while working independently from home.

If you have at least one year of third-party debt collection experience and are looking for an opportunity with competitive pay and monthly bonus potential, we encourage you to apply.

Job Responsibilities

• Clearly explain account information, payment options, and available resolution opportunities.
• Negotiate payment arrangements and settlements within client and company guidelines.
• Respond to consumer questions, concerns, and objections professionally and effectively.
• Accurately document collection activity and consumer communications.
• Follow company policies, collection procedures, and applicable laws and regulations.
• Meet individual and team performance expectations.
• Protect confidential consumer and account information.
• Maintain consistent productivity, attendance, and professionalism while working remotely.

Qualifications

• Minimum of 1 year of third-party debt collection experience required.
• Strong verbal and written communication skills.
• Proven ability to negotiate payment arrangements and work toward account resolution.
• Strong listening, problem-solving, and customer service skills.
• Ability to handle sensitive and confidential information appropriately.
• Strong attention to detail and accurate documentation skills.
• Comfortable working in multiple computer systems simultaneously.
• Ability to work independently and remain focused in a remote environment.

This full-time position offers a competitive hourly wage, monthly bonus opportunities, and a comprehensive benefits package including Medical, Dental, Vision, Life, and AD&D insurance, as well as a 401(k) with company match. Additional benefits include Tuition Reimbursement, paid Holidays, Sick and Vacation time, Bereavement Leave, and a paid Birthday.

About Optio Solutions

Optio Solutions, LLC provides financial services focused on improving client ROI while protecting client brands through experienced professionals, advanced technology, data security, regulatory compliance, and professional account management. Optio is a member of ACA International and the California Association of Collectors. The company is headquartered in Petaluma, California, with team members working remotely across the country.