Remote 3rd-Party Collections Rep | $17/hr + Bonuses

Crosscheck,-Inc.; Petaluma (CA); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, AD&D

401(k) with company match

Tuition Reimbursement

Paid Holidays

Sick and Vacation time

Bereavement Leave

Paid Birthday

Job summary

Optio Solutions, LLC is seeking a remote 3rd Party Collections Representative. The role focuses on explaining options, negotiating settlements, and documenting activity from home. Experience in third-party debt collection and strong communication are required.

The position offers a competitive hourly wage of $17.00 plus monthly bonus opportunities and a comprehensive benefits package. Applicants must be comfortable working independently in a remote setting and in a performance-driven environment.

Qualifications

• Minimum of 1 year of third-party debt collection experience.
• Strong verbal and written communication skills.
• Proven ability to negotiate payment arrangements and settlements.
• Strong listening, problem-solving, and customer service skills.
• Ability to handle sensitive and confidential information appropriately.
• Strong attention to detail and accurate documentation.
• Comfortable working in multiple computer systems simultaneously.
• Ability to work independently and remain focused in a remote environment.

Responsibilities

• Clearly explain account information, payment options, and available resolution opportunities.
• Negotiate payment arrangements and settlements within client and company guidelines.
• Respond to consumer questions, concerns, and objections professionally and effectively.
• Accurately document collection activity and consumer communications.
• Follow company policies, collection procedures, and applicable laws and regulations.
• Meet individual and team performance expectations.
• Protect confidential consumer and account information.
• Maintain consistent productivity, attendance, and professionalism while working remotely.

Skills

Verbal communication

Written communication

Negotiation

Listening

Problem solving

Customer service

Attention to detail

Documentation

Remote work

Job description

Optio Solutions, LLC is seeking a remote 3rd Party Collections Representative. The role focuses on explaining options, negotiating settlements, and documenting activity from home. Experience in third-party debt collection and strong communication are required.

The position offers a competitive hourly wage of $17.00 plus monthly bonus opportunities and a comprehensive benefits package. Applicants must be comfortable working independently in a remote setting and in a performance-driven environment.