Remote - 3rd Party Collections Rep.

CrossCheck, Inc.; Tallahassee (FL); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

401(k) with company match

Tuition Reimbursement

Paid Holidays

Sick Leave

Vacation

Job summary

Optio Solutions, LLC is recruiting for a fully remote 3rd Party Collections Representative. The role requires experience in third-party debt collection, strong communication skills, and the ability to work independently from home.

The successful candidate will handle past-due accounts, negotiate settlements, and document interactions while adhering to company policies and legal guidelines. The position offers an hourly wage of $17.00 plus monthly bonus opportunities and a comprehensive benefits

Qualifications

• Minimum of 1 year of third-party debt collection experience.

Responsibilities

• Contact consumers regarding past-due accounts.
• Explain account information, payment options, and resolution opportunities.
• Negotiate payment arrangements and settlements within guidelines.
• Respond to consumer questions and objections professionally.
• Document collection activity and communications accurately.
• Follow policies, procedures, and regulations.

Skills

Verbal communication

Written communication

Negotiation

Active listening

Documentation

Job description

3rd Party Collections Representative – Remote$17.00 per hour + Monthly Bonus OpportunitiesHiring in the following states - FL, ND, OK, TXOptio Solutions, LLC is seeking an experienced

3rd Party Collections Representative

to join our remote team. The ideal candidate has prior third-party collection experience, strong communication and negotiation skills, and the ability to work independently in a performance-driven remote environment. This is a fully remote position. Successful employees must be able to maintain productivity, reliability, and performance while working independently from home. If you have at least one year of third-party debt collection experience and are looking for an opportunity with competitive pay and monthly bonus potential, we encourage you to apply.

Job Responsibilities

• Contact consumers regarding past-due accounts.
• Clearly explain account information, payment options, and available resolution opportunities.
• Negotiate payment arrangements and settlements within client and company guidelines.
• Respond to consumer questions, concerns, and objections professionally and effectively.
• Accurately document collection activity and consumer communications.
• Follow company policies, collection procedures, and applicable laws and regulations.
• Meet individual and team performance expectations.
• Protect confidential consumer and account information.
• Maintain consistent productivity, attendance, and professionalism while working remotely.

Qualifications

Minimum of

• 1 year of third-party debt collection experience required .
• Strong verbal and written communication skills.
• Proven ability to negotiate payment arrangements and work toward account resolution.
• Strong listening, problem-solving, and customer service skills.
• Ability to handle sensitive and confidential information appropriately.
• Strong attention to detail and accurate documentation skills.
• Comfortable working in multiple computer systems simultaneously.
• Ability to work independently and remain focused in a remote environment.

Compensation & Benefits

• This full-time position offers a competitive hourly wage, monthly bonus opportunities, and a comprehensive benefits package including Medical, Dental, Vision, Life, and AD&D insurance, as well as a 401(k) with company match.
• Additional benefits include Tuition Reimbursement, paid Holidays, Sick and Vacation time, Bereavement Leave, and a paid Birthday.

About Optio Solutions

Optio Solutions, LLC provides financial services focused on improving client ROI while protecting client brands through experienced professionals, advanced technology, data security, regulatory compliance, and professional account management. Optio is a member of ACA International and the California Association of Collectors. The company is headquartered in Petaluma, California, with team members working remotely across the country.