Remote 3rd-Party Collections Pro | Performance Pay

LCS Financial Services Corporation; Philadelphia (Philadelphia County); À distance; USD 21 000 - 33 000; Plein temps

Avantages offerts par ce poste

Remote work

Commission

Weekday schedule

Health insurance

Vision insurance

Life & Disability

401k

Paid holidays

DTO program

Team-oriented

Résumé du poste

LCS Financial Services Corporation is seeking experienced collections professionals to join our nationwide remote team. From home, you will manage inbound and outbound calls, negotiate resolutions, and build rapport with borrowers while staying compliant with laws.

This role rewards performance with commissions and a Monday–Friday schedule, plus benefits starting after 30 days. You should have at least 2 years in third‑party debt collection and be able to work independently in a distraction‑free

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• Must reside and work in an LCS-approved state.

Responsabilités

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Connaissances

Negotiation

Persuasion

Conflict resolution

Verbal communication

Active listening

Telephone etiquette

Organization

Independence

Professionalism

Reliability

Accountability

Debt collection laws

Remote work

Formation

High school diploma or equivalent

Description du poste

LCS Financial Services Corporation is seeking experienced collections professionals to join our nationwide remote team. From home, you will manage inbound and outbound calls, negotiate resolutions, and build rapport with borrowers while staying compliant with laws.

This role rewards performance with commissions and a Monday–Friday schedule, plus benefits starting after 30 days. You should have at least 2 years in third‑party debt collection and be able to work independently in a distraction‑free