Remote 24/7 Production Support Analyst

Dev; Brown Deer (WI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Private medical cover

Dental cover

Travel insurance

Job summary

A leading financial services provider is looking for a dedicated professional to provide 24/7 systems support for production-related systems. The ideal candidate should have at least 2+ years of technical support experience and at least 1 year of development experience. Familiarity with T-SQL and a sense of urgency are essential. This role offers a chance to work in an inclusive environment with a variety of challenges to enhance your skills and a range of fantastic benefits.

Qualifications

• At least 2+ years of technical or production support experience.
• At least 1 year of development experience a must.
• Sense of urgency.

Responsibilities

• Provide 24 x 7 systems support for assigned production-related systems.
• Deliver technical support for network infrastructure and systems software.
• Analyze problems, document resolutions, and communicate effectively.

Skills

Technical support experience

Development experience

T-SQL familiarity

Service level agreements

Client facing production support experience

Education

Bachelor of Computer Science

Tools

Monitoring tools

Ticketing systems

Job description

A leading financial services provider is looking for a dedicated professional to provide 24/7 systems support for production-related systems. The ideal candidate should have at least 2+ years of technical support experience and at least 1 year of development experience. Familiarity with T-SQL and a sense of urgency are essential. This role offers a chance to work in an inclusive environment with a variety of challenges to enhance your skills and a range of fantastic benefits.