Platform Support Engineer — 24/7 Incident & Diagnostics

Zendesk; United States; On-site; USD 85,000 - 125,000; Full time

Job summary

A leading technical support company is seeking a candidate for a technical support role. Responsibilities include providing 24/7 technical support, investigating issues, and maintaining a ticketing system. The ideal candidate should have familiarity with API integrations, be able to read backend logs (Java/Go/Node), and possess strong analytical skills. Excellent communication with teams and stakeholders is essential. A background in QA, SRE, or DevOps and programming experience is preferred. Interested applicants can submit their resumes for consideration.

Qualifications

• Familiar with API integrations.
• Able to read backend logs (Java / Go / Node).
• Capable of quickly identifying issue sources: frontend, backend, network, configuration.
• Able to explain technical issues to non-technical stakeholders.

Responsibilities

• Provide rapid response and handling of technical support incidents.
• Support technical team with issue investigation and optimization.
• Maintain and improve the technical support ticketing system and knowledge base.
• Participate in defect ticket analysis and incident reviews.

Skills

API integrations

Reading backend logs

Identifying issues

Communication with non-technical stakeholders

Job description

A leading technical support company is seeking a candidate for a technical support role. Responsibilities include providing 24/7 technical support, investigating issues, and maintaining a ticketing system. The ideal candidate should have familiarity with API integrations, be able to read backend logs (Java/Go/Node), and possess strong analytical skills. Excellent communication with teams and stakeholders is essential. A background in QA, SRE, or DevOps and programming experience is preferred. Interested applicants can submit their resumes for consideration.