Relief Veterinary Client Service Specialist

VCA Animal Hospitals, Inc; Antioch (CA); On-site; USD 29,000 - 39,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Pet Discounts

Paid Vacation

Sick Days

Job summary

VCA Animal Hospitals, Inc seeks an experienced Client Service Representative on a relief basis to be the friendly face of the practice. You will greet clients and their pets, help with appointments, explain services, and support front-desk operations to ensure a smooth visit.

The role emphasizes professional, personable service, with duties including processing payments, recommending products, and guiding clients with basic pet care information in a busy 6-doctor practice.

Qualifications

• Experience in a customer service role; veterinary field experience is a plus.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments for clients.
• Place outbound follow-up calls to clients and prospects.
• Explain fees and process payments to clients.
• Recommend, select, and obtain products and services, including prescriptions.
• Educate clients on basic pet care and husbandry.
• Maintain medical records, charts and correspondence.
• Keep the facility clean and organized at all times.

Skills

Customer service

Phone etiquette

Greeting clients

Teamwork

Job description

VCA Animal Hospitals, Inc seeks an experienced Client Service Representative on a relief basis to be the friendly face of the practice. You will greet clients and their pets, help with appointments, explain services, and support front-desk operations to ensure a smooth visit.

The role emphasizes professional, personable service, with duties including processing payments, recommending products, and guiding clients with basic pet care information in a busy 6-doctor practice.