Relief Veterinary Client Service Specialist

Vicar Operating, Inc. dba VCA; United States; On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401(k)

Pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative for relief shifts. The CSR is the face of the practice, delivering friendly, professional service while guiding clients and their pets to exam rooms.

Responsibilities include greeting visitors, scheduling, outbound follow-ups, explaining fees, and recommending products and services, including prescriptions. Prior veterinary or strong customer service experience is required.

Qualifications

• Experience in customer service is required.
• Pets veterinary experience is a plus.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring the facility is neat and clean.

Skills

Customer service

Communication

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative for relief shifts. The CSR is the face of the practice, delivering friendly, professional service while guiding clients and their pets to exam rooms.

Responsibilities include greeting visitors, scheduling, outbound follow-ups, explaining fees, and recommending products and services, including prescriptions. Prior veterinary or strong customer service experience is required.