Relief Client Service Representative

VCA Animal Hospitals, Inc; Antioch (CA); On-site; USD 29,000 - 39,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Pet Discounts

Paid Vacation

Sick Days

Job summary

VCA Animal Hospitals, Inc seeks an experienced Client Service Representative on a relief basis to be the friendly face of the practice. You will greet clients and their pets, help with appointments, explain services, and support front-desk operations to ensure a smooth visit.

The role emphasizes professional, personable service, with duties including processing payments, recommending products, and guiding clients with basic pet care information in a busy 6-doctor practice.

Qualifications

• Experience in a customer service role; veterinary field experience is a plus.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments for clients.
• Place outbound follow-up calls to clients and prospects.
• Explain fees and process payments to clients.
• Recommend, select, and obtain products and services, including prescriptions.
• Educate clients on basic pet care and husbandry.
• Maintain medical records, charts and correspondence.
• Keep the facility clean and organized at all times.

Skills

Customer service

Phone etiquette

Greeting clients

Teamwork

Job description

Client Service Representative - RELIEFWe are searching for an experienced Client Service Representative to join our team! We are searching for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets, on a relief basis.

Client Service Representative - RELIEFWe are searching for an experienced Client Service Representative to join our team! We are searching for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets, on a relief basis. We are a busy 6 doctor practice providing general practice care, as well as full service grooming and boarding as well! At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow‑ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times — both inside and outside.

We offer competitive compensation along with a comprehensive benefits package, including: medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more! Experience in the veterinary field or a strong customer service background is required. PAY RATE DEPENDENT UPON EXPERIENCE: $21-$28/HOUR Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com