Relationship Teller: Customer Care & Referrals

Fifth Third Bank; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking a CSR/Teller to provide outstanding customer service and refer customers to bankers and partners for tailored financial solutions. The role emphasizes cash handling, policy adherence, and maintaining confidential customer information while supporting daily office operations.

Candidates should have a high school diploma or GED, be comfortable interacting with the public, and be flexible with scheduling.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Ability to interact comfortably with the public and follow dress code.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to appropriate partners for consultative conversations.
• Maintain and protect customer information and confidentiality.
• Handle daily office responsibilities and keep operations efficient.
• Identify customer needs and refer to bankers and partners for solutions.
• Demonstrate sound judgment within established guidelines and procedures.
• Maintain knowledge of retail policies and procedures and update as needed.
• Support other duties as assigned.

Skills

High touch customer service

Cash handling

Public interaction

Policy adherence

Decision making

Integrity and teamwork

Education

High school diploma/GED

Job description

Fifth Third Bank in Cincinnati, OH is seeking a CSR/Teller to provide outstanding customer service and refer customers to bankers and partners for tailored financial solutions. The role emphasizes cash handling, policy adherence, and maintaining confidential customer information while supporting daily office operations.

Candidates should have a high school diploma or GED, be comfortable interacting with the public, and be flexible with scheduling.