Bank Teller & Customer Experience Pro

Fifth Third; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank is seeking a CSR/Teller for the St. Bernard location in Cincinnati, OH. This full-time role focuses on delivering exceptional customer service, handling cash accurately, and guiding customers to the right banking solutions while upholding bank policies and confidentiality.

The position requires the ability to interact confidently with the public, maintain balancing records, and refer customers to bankers for consultative conversations. Flexibility in scheduling is valued.

Qualifications

• High school diploma or GED.
• Extensive cash handling experience.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures.
• Strong judgment and problem-solving skills.
• Flexible scheduling availability.

Responsibilities

• Provide excellent customer service and refer customers to appropriate business partners for consultative conversations.
• Perform daily office responsibilities and maintain balancing records in line with policy.
• Handle customer questions and issues with timely follow-up and professional communication.
• Maintain knowledge of bank policies and procedures and escalate complex issues when needed.

Skills

Customer service

Cash handling

Communication

Judgment

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a CSR/Teller for the St. Bernard location in Cincinnati, OH. This full-time role focuses on delivering exceptional customer service, handling cash accurately, and guiding customers to the right banking solutions while upholding bank policies and confidentiality.

The position requires the ability to interact confidently with the public, maintain balancing records, and refer customers to bankers for consultative conversations. Flexibility in scheduling is valued.