Float CSR/Teller - Customer Experience & Cash Handling

Fifth Third Bank; Cincinnati (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking a Float CSR/Teller to deliver outstanding customer service while handling daily banking needs. You will assist customers, balance cash, and refer complex requests to bankers and partners, all within bank policies.

You will work in a fast-paced retail environment across multiple financial centers, travel may be required. The role emphasizes integrity, confidentiality, and teamwork as part of Fifth Third's culture.

Qualifications

• High school diploma or GED is required.
• Experience in cash handling and customer service.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures is preferred.
• Ability to take initiative and exercise sound judgment.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate partners.
• Maintain accurate balancing records and resolve outages as needed.
• Stay up to date on bank policies and procedures and share feedback with leadership.
• Handle customer problems professionally and escalate complex issues when needed.
• Demonstrate sound judgment and adhere to guidelines and policies.

Skills

Cash handling

Customer service

Retail policies

Problem solving

Education

High school diploma or GED

Job description

Fifth Third Bank in Cincinnati, OH is seeking a Float CSR/Teller to deliver outstanding customer service while handling daily banking needs. You will assist customers, balance cash, and refer complex requests to bankers and partners, all within bank policies.

You will work in a fast-paced retail environment across multiple financial centers, travel may be required. The role emphasizes integrity, confidentiality, and teamwork as part of Fifth Third's culture.