Relationship-Driven Personal Banker II

Fifth Third Bank; Traverse City (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Fifth Third Bank in Traverse City, MI is seeking a Personal Banker II to deliver an exceptional customer experience by building lasting relationships and understanding customers' financial needs. You will provide solutions across the lifecycle using a consultative sales and service approach.

The role emphasizes risk awareness, accurate financial assessments, collaboration with internal partners, and adherence to policies. Occasional travel for meetings and training may be required.

Qualifications

• High School Diploma or GED required; 1 year of customer service experience or college degree considered.
• Sales experience preferred; experience in financial services is a plus.
• Ability to analyze credit and financial information to match customers with appropriate solutions.
• S.A.F.E. Act registration required at time of employment via NMLS.

Responsibilities

• Cultivate and maintain relationships with a book of customers; proactive outreach.
• Use consultative approach to identify customer needs and tailor recommendations.
• Maintain knowledge of Fifth Third Bank products and processes.
• Collaborate with internal partners to resolve issues and meet customer needs.
• Analyze customer credit data to ensure suitable financial solutions.
• Support customer adoption of technology and banking services.
• Adhere to Bank policies and ethical standards; model appropriate behavior.
• Perform other duties as assigned.

Skills

Customer service

Sales experience

Financial analysis

Communication

NMLS/Safety Act compliance

Education

High School Diploma or GED

College degree (optional)

Job description

Fifth Third Bank in Traverse City, MI is seeking a Personal Banker II to deliver an exceptional customer experience by building lasting relationships and understanding customers' financial needs. You will provide solutions across the lifecycle using a consultative sales and service approach.

The role emphasizes risk awareness, accurate financial assessments, collaboration with internal partners, and adherence to policies. Occasional travel for meetings and training may be required.