Relationship Banker II

Fifth Third Bank; Novi (MI); On-site; USD 36,000 - 60,000; Full time

Job summary

Fifth Third Bank in Novi, Michigan is seeking a Personal Banker II to deliver exceptional customer experiences by building trusted relationships with existing and prospective customers. You will guide clients through financial solutions using a consultative sales and service process, addressing their long‑term needs with confidence and integrity.

In this role you will analyze basic credit information, collaborate with partners, and adhere to risk and compliance policies while representing Fifth

Qualifications

• Customer service experience required.
• Experience in a sales environment is preferred.
• Ability to analyze basic credit and financial information.
• Professional verbal and written communication skills.

Responsibilities

• Create a memorable customer experience by cultivating relationships in a defined book of business.
• Use a consultative approach to uncover needs and tailor solutions.
• Maintain knowledge of products, services and processes offered.
• Collaborate with internal partners to meet customer needs.
• Analyze customer credit data to align solutions with needs.
• Provide support for new technology and digital channels.
• Follow the Bank's Code of Conduct and policies.
• Other duties as assigned.

Skills

Customer service

Sales experience

Credit analysis

Communication

Risk awareness

Decision making

Education

High School Diploma/GED

College degree or equivalent

Job description

Fifth Third Bank in Novi, Michigan is seeking a Personal Banker II to deliver exceptional customer experiences by building trusted relationships with existing and prospective customers. You will guide clients through financial solutions using a consultative sales and service process, addressing their long‑term needs with confidence and integrity.

In this role you will analyze basic credit information, collaborate with partners, and adhere to risk and compliance policies while representing Fifth