Relationship-Driven Personal Banker II

Fifth Third; Traverse City (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Fifth Third Bank is hiring a Retail Personal Banker II in Traverse City, MI. The role focuses on delivering an exceptional customer experience, building lasting relationships, and guiding customers through financial solutions across their lifecycle.

The position requires a high school diploma or college degree, with sales experience and knowledge of credit analysis. A SAFE Act/NMLS registration is required at employment.

Qualifications

• High School Diploma or GED with 1+ year of customer service experience, or a college degree.
• Sales experience in a banking/financial setting is a plus.
• Ability to analyze financial information and understand customer credit needs.
• NMLS registration is required at the time of employment.

Responsibilities

• Deliver a memorable customer experience by building relationships with a defined book of business.
• Use consultative selling to identify customer needs and match solutions.
• Maintain knowledge of bank products, services, and processes.
• Collaborate with partners to ensure customer needs are met and issues resolved.
• Adhere to Bank policies and risk controls while representing Fifth Third.

Skills

Customer service

Sales experience

Financial acumen

Risk awareness

Communication skills

Education

High School Diploma/GED

College degree

NMLS registration

Job description

Fifth Third Bank is hiring a Retail Personal Banker II in Traverse City, MI. The role focuses on delivering an exceptional customer experience, building lasting relationships, and guiding customers through financial solutions across their lifecycle.

The position requires a high school diploma or college degree, with sales experience and knowledge of credit analysis. A SAFE Act/NMLS registration is required at employment.