Relationship-Driven Personal Banker II

Fifth Third; Farmington Hills (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Fifth Third Bank in Farmington Hills, MI, is seeking a Personal Banker II to deliver exceptional customer experiences while building long-lasting relationships with existing and prospective customers. You will use a consultative sales approach to identify needs, explain products and services, and help customers address financial goals.

The role requires a High School Diploma or GED, sales experience, and S.A.F.E. Act registration.

Qualifications

• High School Diploma or GED required; 1 year customer service experience preferred.
• Sales environment experience preferred; financial industry a plus.
• Ability to build comfort with new and existing customers while deepening relationships.
• Strong written and verbal communication to represent Fifth Third Bank professionally.
• Ability to analyze credit and financial information and advise customers accordingly.
• Demonstrates business acumen and sound decision-making.
• S.A.F.E. Act registration required at time of employment; MU4R questions for employment in this position.

Responsibilities

• Create memorable customer experiences by maintaining and expanding relationships in an assigned book of business.
• Use consultative approach to uncover needs and tailor recommendations.
• Maintain knowledge of products, services, and processes offered.
• Collaborate with internal partners to meet customer needs and resolve issues.
• Analyze customer credit data to align them with suitable solutions.
• Provide customer support reinforcing the value of current and new technology.
• Adhere to Bank's Code of Conduct and Ethics.

Skills

Customer service

Sales experience

Credit analysis

Professional communication

Education

High School Diploma/GED

College degree or equivalent

Job description

Fifth Third Bank in Farmington Hills, MI, is seeking a Personal Banker II to deliver exceptional customer experiences while building long-lasting relationships with existing and prospective customers. You will use a consultative sales approach to identify needs, explain products and services, and help customers address financial goals.

The role requires a High School Diploma or GED, sales experience, and S.A.F.E. Act registration.