Relationship-Driven Banker II

Woodforest National Bank; Nashville (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

ESOP

401(k) matching in ESOP

Medical coverage

Paid time away

Job summary

Woodforest National Bank seeks a dedicated Banker to serve as a frontline ambassador, building retail customer relationships with exceptional service and proactive marketing. You will execute operational excellence and help customers navigate banking products and digital solutions with clarity and care.

The role emphasizes ownership, integrity, and community involvement, with opportunities to grow within a supportive, ESOP-driven environment that rewards performance and customer focus.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.
• Deliver the Woodforest Experience by creating warm, welcoming, and personalized interactions with every customer, every day.
• Engage customers in meaningful conversations to understand financial needs and clearly explain retail banking products, services, and digital solutions in a simple, easy-to-understand manner.

Skills

Retail sales

Customer service

Communication

Problem solving

Flexibility

Confidentiality

Organizational skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Cisco Duo app

Job description

Woodforest National Bank seeks a dedicated Banker to serve as a frontline ambassador, building retail customer relationships with exceptional service and proactive marketing. You will execute operational excellence and help customers navigate banking products and digital solutions with clarity and care.

The role emphasizes ownership, integrity, and community involvement, with opportunities to grow within a supportive, ESOP-driven environment that rewards performance and customer focus.