Relationship Banker II: Customer Growth & Service

Woodforest National Bank; Burlington (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) Match

Employee Stock Ownership Plan (ESOP)

Medical Coverage

Paid Time Away

Job summary

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, delivering exceptional retail service and building customer relationships. You will promote banking products, handle teller duties, and ensure transaction accuracy while adhering to bank policies.

You will engage customers with friendly, clear explanations of products and digital tools, supporting a fast-paced branch environment and community outreach initiatives.

Qualifications

• 2 years of relevant retail sales or customer service experience
• In-store retail banking experience preferred
• Willingness to accept coaching and feedback

Responsibilities

• Take ownership by identifying customer needs and recommending banking solutions
• Achieve sales goals through proactive conversations and referrals
• Maintain operational excellence with accurate transactions and compliance
• Explain complex solutions in simple terms
• Deliver warm, personalized customer interactions daily
• Support digital banking tools and platforms

Skills

Retail sales

Customer service

Communication

Problem solving

Education

High School Diploma or equivalent

Job description

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, delivering exceptional retail service and building customer relationships. You will promote banking products, handle teller duties, and ensure transaction accuracy while adhering to bank policies.

You will engage customers with friendly, clear explanations of products and digital tools, supporting a fast-paced branch environment and community outreach initiatives.