Relationship Banking Specialist

Santander US; Falmouth (MA); On-site; USD 35,000 - 53,000; Full time

Job summary

Santander US is seeking a Sales and Service Banker to build lasting customer relationships, provide tailored banking, lending, and investment solutions, and deliver exceptional service. You will engage customers across channels, process teller transactions, and educate on digital tools.

You will contribute to branch sales targets, foster loyalty, and work with teammates to support branch needs, including weekends and evenings where required.

Qualifications

• 12+ months experience selling products or services.
• 6+ months in retail banking sales or related field with proven success.
• 6+ months Santander experience in essential functions preferred.
• 6+ months customer service in high-volume environment.
• Cash handling experience.

Responsibilities

• Meet the financial needs of customers through transactional, servicing, and product activities.
• Identify opportunities to grow banking relationships via branch activities and referrals.
• Develop relationships and provide tailored financial solutions.
• Collaborate with team to achieve branch goals and drive performance.
• Deliver an elevated customer experience and resolve issues promptly.

Skills

Retail banking sales

Customer service

Cross-selling

Cash handling

Communication

Team collaboration

Digital tools

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

MS Office

Job description

Santander US is seeking a Sales and Service Banker to build lasting customer relationships, provide tailored banking, lending, and investment solutions, and deliver exceptional service. You will engage customers across channels, process teller transactions, and educate on digital tools.

You will contribute to branch sales targets, foster loyalty, and work with teammates to support branch needs, including weekends and evenings where required.