Relationship Banking Leader: Drive Growth & Service

Milford Federal Bank; Milford (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Milford Federal Bank in Milford, MA seeks a Relationship Banking Supervisor to lead branch staff, oversee teller and customer service operations, and ensure compliance with bank policies. You will develop sales strategies and coach the team to achieve deposits and customer satisfaction.

The role requires 5–7 years of banking experience, supervisory skills, and proficiency with Microsoft Office; COCC/Insight experience is preferred.

Qualifications

• Thorough knowledge of teller and customer service operations.
• Banking systems experience such as COCC, Insight preferred.
• Experience with sales programs and achieving goals in a branch.
• Ability to coach, develop and motivate staff.
• Supervisory and interpersonal skills with strong communication.
• 5–7 years in banking or similar role; proficiency in Microsoft Office.

Responsibilities

• Leads staff by applying knowledge of the Bank’s products, services, policies and procedures.
• Develops and communicates sales strategies to staff to achieve sales/deposit goals.
• Responsible for training, planning, assigning and directing work.
• Fosters a positive work environment with emphasis on customer service, sales, and teamwork.
• Identifies, develops, and closes sales; cross-sells bank products/services.

Skills

Staff coaching

Sales program leadership

Regulatory compliance

Customer service

Communication skills

Supervisory experience

Branch operations

Training staff

Education

Bachelor’s degree or equivalent

Tools

COCC

Insight

Microsoft Office

Job description

Milford Federal Bank in Milford, MA seeks a Relationship Banking Supervisor to lead branch staff, oversee teller and customer service operations, and ensure compliance with bank policies. You will develop sales strategies and coach the team to achieve deposits and customer satisfaction.

The role requires 5–7 years of banking experience, supervisory skills, and proficiency with Microsoft Office; COCC/Insight experience is preferred.