Branch Leader: Growth, Service & Compliance

Centralfcu; Milford (MA); On-site; USD 69,000 - 89,000; Full time

Job summary

Central One in Milford, MA seeks an experienced Branch Manager to lead daily operations, drive sales, and uphold service excellence. This role directs staff, oversees lending activities, and strengthens community relationships while ensuring regulatory compliance and budget adherence.

The ideal candidate has 3–5 years of supervisory experience in financial services, a Bachelor’s degree, and strong knowledge of banking regulations. Bilingual skills are a plus.

Qualifications

• Bachelor’s degree required.
• 3–5 years of supervisory experience in financial services.
• Strong customer service and sales skills; ability to lead a team.
• Knowledge of banking regulations and BSA compliance.
• Bilingual English/Spanish and/or Portuguese preferred but not required.

Responsibilities

• Lead branch operations to ensure quality member service and sales goals.
• Coach staff and conduct weekly 1-on-1 meetings.
• Develop local community relationships and drive business development.
• Oversee lending: check loan requirements and close approved loans.
• Manage branch budget, cost center income/expenses, and variance reports.
• Ensure adherence to BSA policies and regulatory compliance.

Skills

Customer service

Leadership / supervision

Sales / cross-sell

Banking regulations

Lending knowledge

MS Office

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Central One in Milford, MA seeks an experienced Branch Manager to lead daily operations, drive sales, and uphold service excellence. This role directs staff, oversees lending activities, and strengthens community relationships while ensuring regulatory compliance and budget adherence.

The ideal candidate has 3–5 years of supervisory experience in financial services, a Bachelor’s degree, and strong knowledge of banking regulations. Bilingual skills are a plus.