Relationship Banking Supervisor

Milford Federal Bank; Milford (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Milford Federal Bank in Milford, MA seeks a Relationship Banking Supervisor to lead branch staff, oversee teller and customer service operations, and ensure compliance with bank policies. You will develop sales strategies and coach the team to achieve deposits and customer satisfaction.

The role requires 5–7 years of banking experience, supervisory skills, and proficiency with Microsoft Office; COCC/Insight experience is preferred.

Qualifications

• Thorough knowledge of teller and customer service operations.
• Banking systems experience such as COCC, Insight preferred.
• Experience with sales programs and achieving goals in a branch.
• Ability to coach, develop and motivate staff.
• Supervisory and interpersonal skills with strong communication.
• 5–7 years in banking or similar role; proficiency in Microsoft Office.

Responsibilities

• Leads staff by applying knowledge of the Bank’s products, services, policies and procedures.
• Develops and communicates sales strategies to staff to achieve sales/deposit goals.
• Responsible for training, planning, assigning and directing work.
• Fosters a positive work environment with emphasis on customer service, sales, and teamwork.
• Identifies, develops, and closes sales; cross-sells bank products/services.

Skills

Staff coaching

Sales program leadership

Regulatory compliance

Customer service

Communication skills

Supervisory experience

Branch operations

Training staff

Education

Bachelor’s degree or equivalent

Tools

COCC

Insight

Microsoft Office

Job description

POSITION TITLE: Relationship Banking Supervisor

DEPARTMENT: RETAIL BANKING

REPORTS TO: VP, Retail Market Manager

Primary Functions:

• Leads staff by applying knowledge of the Bank’s products, services, policies and procedures.
• Develops and communicates sales strategies to staff to enable the branch to achieve and exceed sales/deposit goals.
• Responsible for seeing that branch staff are properly trained as well as planning, assigning and directing work.
• Creates a positive work environment by providing direction and leadership to branch staff with emphasis on superior customer service skills, achieving sales goals, and teamwork.
• Adheres to all regulatory compliance along with banks policies and procedures
• Perform annual reviews of branch staff and coach to achieve optimal performance
• Responsible for monitoring, ordering and receiving cash shipments to ensure adequate cash levels within branch guidelines
• Build and promote the branch, drive sales and promote overall ownership and accountability for customer service and branch success.
• Identifies, develops, and closes sales. Cross-sells bank products/services when appropriate.
• Immerse in the community by leading and supporting the Bank’s community related initiatives and events to build brand awareness in our local areas.
• Develops, coaches, and motivates branch staff, conducts performance counseling as well as evaluations of employee performance.
• Perform all monthly audits
• Involved in the recruiting, vetting, interviewing and hiring of new employees
• Perform additional duties as assigned
• Position requires obtaining a unique identifier to be used on all mortgage documents originated by employee and maintaining registration through the Nationwide Mortgage Registry System ( NMLS)
• Conduct branch meetings with staff to communicate issues, review product knowledge, set goals, communicate sales results, provide recognition and skill review.
• Maintain highest standards of branch cleanliness and organization, raising all facilities issues as needed.

Knowledge/Skills/Experience Requirements:

• Thorough knowledge of teller and customer service operations is required. Banking systems experience such as COCC, Insight preferred. Prior experience with introducing and/or managing sales programs including goal attainment within assigned branch is necessary. Must have the ability to coach, develop and motivate staff. Prior supervisory and interpersonal skills and excellent communication skills are required. Ability to relate to and interact with people at all economic, social and educational levels. 5-7 years’ experience with Bank or similar organization in related responsibilities. Experience Proficiency in Microsoft Office, including Word and Excel. Bachelor’s Degree or equivalent experience.

Physical Demands/Conditions Requirements:

• General Office environment. Minimal local travel may be required on an intermittent basis.

Equipment Used: General

• General Office equipment (computer, telephone, copy machine, fax, calculator, personal computer)

Milford Federal is an Equal Opportunity Employer. The recruitment, selection, employment and training of employees shall be without discrimination because of race, color, religion, national origin or sex. Milford Federal will take affirmative action to provide equal opportunity to all applicants and employees. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.