Relationship Banking Associate — Grow with Customer Impact

NBT Bancorp Inc.; Pittsfield (MA); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision Coverage

401(k) with employer match

Job summary

NBT Bank in Pittsfield, MA seeks a Relationship Banking Associate to deliver high-quality customer service and process routine transactions accurately. You will identify needs and refer opportunities to the right partner while supporting basic deposit openings.

Candidates should have a high school diploma and at least one year of related experience, with strong listening and communication skills. This is a full-time on-site role with comprehensive benefits.

Qualifications

• Excellent listening & communication skills.
• Ability to identify needs and opportunities in conversations.
• Organizational, interpersonal and customer relations skills.

Responsibilities

• Process routine transactions and account servicing with high accuracy.
• Refer customers to business partners to fulfill needs.
• Assist with basic deposit account opening when required.
• Engage in referral and relationship management to meet goals.
• Support security measures to minimize losses.

Skills

Active listening

Communication

Customer service

Sales referrals

Problem solving

Team player

Computer skills

Education

High School Diploma or Equivalent

Job description

NBT Bank in Pittsfield, MA seeks a Relationship Banking Associate to deliver high-quality customer service and process routine transactions accurately. You will identify needs and refer opportunities to the right partner while supporting basic deposit openings.

Candidates should have a high school diploma and at least one year of related experience, with strong listening and communication skills. This is a full-time on-site role with comprehensive benefits.