Relationship Banking Associate — Service & Sales

NBT Bancorp, Inc.; Great Barrington (MA); On-site; USD 25,000 - 31,000; Full time

Job summary

NBT Bancorp, Inc. is seeking a Relationship Banking Associate in Massachusetts to deliver high-quality customer service and fulfill routine transactions with accuracy and efficiency.

You will identify customer needs and refer opportunities to appropriate partners to help meet those needs, including basic deposit openings. The role emphasizes strong communication, teamwork, and adherence to policy while engaging with customers in person or by phone.

Qualifications

• High School Diploma or Equivalent required.
• Minimum one year experience in related banking positions or equivalent sales/customer service experience.
• Excellent listening and communication skills.
• Ability to identify customer needs and opportunities.
• Strong problem solving and decision-making abilities.

Responsibilities

• 65% - Process routine transactions and related account servicing with high accuracy, including teller and balance activities.
• 25% - Identify customer opportunities; perform deposits, referrals, and sales calls to meet needs.
• 5% - Participate in CRA-related community events.
• 5% - Perform other duties as assigned.

Skills

Listening

Communication

Needs assessment

Organizational skills

Problem solving

Teamwork

Computer proficiency

Education

High School Diploma or Equivalent

Job description

NBT Bancorp, Inc. is seeking a Relationship Banking Associate in Massachusetts to deliver high-quality customer service and fulfill routine transactions with accuracy and efficiency.

You will identify customer needs and refer opportunities to appropriate partners to help meet those needs, including basic deposit openings. The role emphasizes strong communication, teamwork, and adherence to policy while engaging with customers in person or by phone.