Relationship Banking Associate, Digital Banking

East West Bank; Ontario (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

East West Bank is seeking an Associate Banker to join a high-touch, high-tech relationship banking team in California. You will help customers with daily financial needs and connect them to experts in Wealth Management, Mortgage, and Commercial teams for specialized services.

The role emphasizes learning the bank’s digital tools and guiding clients in online banking while building lasting relationships with diverse customers. The bank offers ongoing training and opportunities for career growth.

Qualifications

• High school diploma or GED; Bachelor’s degree highly preferred.
• 1 year of recent customer service and cash handling experience.
• 1 year teller/new account experience in banking preferred.
• Ability to learn products, services, and procedures quickly.
• Excellent customer service skills.
• Strong attention to details and time management skills.
• Proficiency in Microsoft Word and Excel.
• Flexibility to work on weekends when needed.

Responsibilities

• Assist customers with financial transactions such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers and foreign currency exchange.
• Document large deposits over Currency Transaction Reports.
• Identify fraudulent activity to prevent potential loss to the bank.
• Ensure financial transactions are completed accurately and in compliance with policies and regulatory requirements.
• Maintain strong relationships with existing customers and cultivate new customer relationships.
• Cross sell bank products such as depository products, wealth management, mortgage.
• Educate clients on conducting banking transactions online, via mobile app and self-service portals.
• Demonstrate the ability to learn and adapt to new processes and technology platforms quickly.
• May perform other duties as assigned.

Skills

Customer service

Cash handling

Communication

Time management

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Word

Excel

Job description

East West Bank is seeking an Associate Banker to join a high-touch, high-tech relationship banking team in California. You will help customers with daily financial needs and connect them to experts in Wealth Management, Mortgage, and Commercial teams for specialized services.

The role emphasizes learning the bank’s digital tools and guiding clients in online banking while building lasting relationships with diverse customers. The bank offers ongoing training and opportunities for career growth.