Associate Banker: Digital Banking & Client Growth

Talentify; Diamond Bar (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

East West Bank is hiring an Associate Banker in California to support customers with daily financial needs and to connect them with Wealth Management, Mortgage and Commercial teams for tailored solutions.

You will help customers with deposits, withdrawals, transfers and digital banking, while building lasting relationships and promoting bank products. Must be reliable, detail-oriented, and able to adapt to new digital tools.

Qualifications

• High school diploma or GED required; Bachelor’s degree highly preferred.
• 1 year of recent customer service and cash handling experience.
• 1 year of teller / new account experience in a banking institution preferred.
• Ability to learn products, services, and procedures quickly and accurately.
• Excellent customer service skills.
• Strong attention to detail and time management skills.
• Proficiency in Microsoft Word and Excel.
• Flexibility to work on weekends when needed.

Responsibilities

• Demonstrate strong customer service skills; assist customers with financial transactions such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers and foreign currency exchange
• Document large deposits over Currency Transaction Reports
• Identify fraudulent activity to prevent potential loss to the bank
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
• Maintain strong relationships with existing customers and cultivate new customer relationships
• Cross sell and refer bank products such as depository products, wealth management, mortgage that fit customers’ needs
• Have strong knowledge in using digital resources and technologies to optimize clients’ digital banking experience
• Educating clients on conducting banking transactions online, via mobile app and self-service portals
• Demonstrate the ability to learn and adapt to new processes and technology platforms quickly
• May perform other duties as assigned

Skills

Customer service

Cash handling

Microsoft Word

Excel

Education

GED or high school diploma

Bachelor’s degree preferred

Tools

Microsoft Word

Excel

Job description

East West Bank is hiring an Associate Banker in California to support customers with daily financial needs and to connect them with Wealth Management, Mortgage and Commercial teams for tailored solutions.

You will help customers with deposits, withdrawals, transfers and digital banking, while building lasting relationships and promoting bank products. Must be reliable, detail-oriented, and able to adapt to new digital tools.