Relationship Banking Associate – Digital Banking Focus

Talentify; Monterey Park (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

East West Bank in Monterey Park, California is seeking an Associate Banker to deliver high-quality relationship banking across customer touchpoints. You will assist customers with daily financial needs, process transactions, and help connect clients to Wealth Management, Mortgage and Commercial teams for tailored solutions.

The role emphasizes cross-selling bank products, expanding digital banking usage, and building lasting customer relationships with a focus on service excellence.

Qualifications

• High school diploma or GED required; Bachelor’s degree highly preferred.
• 1 year of recent customer service and cash handling experience.
• 1 year of teller/new account experience in a banking institution preferred.
• Excellent customer service skills.
• Strong attention to details and time management skills.
• Proficiency in Microsoft Word and Excel.
• Flexibility to work on weekends when needed.

Responsibilities

• Demonstrate strong customer service skills; assist customers with financial transactions such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers and foreign currency exchange.
• Document large deposits over Currency Transaction Reports.
• Identify fraudulent activity to prevent potential loss to the bank.
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements.
• Maintain strong relationships with existing customers and cultivate new customer relationships.
• Cross sell and refer bank products such as depository products, wealth management, mortgage that fit customers’ needs.
• Have strong knowledge in using digital resources and technologies to optimize clients’ digital banking experience.
• Educate clients on conducting banking transactions online, via mobile app and self-service portals.
• Demonstrate the ability to learn and adapt to new processes and technology platforms quickly.
• May perform other duties as assigned.

Job description

East West Bank in Monterey Park, California is seeking an Associate Banker to deliver high-quality relationship banking across customer touchpoints. You will assist customers with daily financial needs, process transactions, and help connect clients to Wealth Management, Mortgage and Commercial teams for tailored solutions.

The role emphasizes cross-selling bank products, expanding digital banking usage, and building lasting customer relationships with a focus on service excellence.