Relationship Banking Associate

TD; Billerica (MA); On-site; USD 30,000 - 38,000; Full time

Job summary

TD Bank in Billerica, MA is hiring a Customer Service Representative to deliver everyday banking and basic consumer account maintenance, while building trusted relationships with clients and upholding TD's risk standards. You will guide customers through options, perform transactions accurately, and connect clients with specialists as needed.

The role requires strong communication, reliability, and flexibility to work during the posted hours, including evenings, weekends, and holidays.

Qualifications

• High school diploma or GED required.
• 1+ year(s) experience working with clients in a service role.
• Teller or cash-handling experience in a financial institution preferred.
• Ability to work evenings, weekends, and holidays as scheduled.
• Strong organization and communication skills.
• Ability to complete required job-related training upon hire.
• Proficiency in Microsoft Office.
• Notary license preferred.

Responsibilities

• Orchestrates client experience by managing client flow and inquiries.
• Serves as hospitality ambassador, delivering a high-touch client experience.
• Creates personalized interactions to build trust and ongoing relationships.
• Educates clients on banking products and digital capabilities to save time.
• Schedules appointments for consumer accounts and deepens opportunities.
• Balances client needs with policy and risk considerations; ensures compliant outcomes.
• Advocates for clients with empathy, integrity and a long-term perspective.

Skills

Communication skills

Notary license

Job description

TD Bank in Billerica, MA is hiring a Customer Service Representative to deliver everyday banking and basic consumer account maintenance, while building trusted relationships with clients and upholding TD's risk standards. You will guide customers through options, perform transactions accurately, and connect clients with specialists as needed.

The role requires strong communication, reliability, and flexibility to work during the posted hours, including evenings, weekends, and holidays.