Client Banking Associate — Relationship Builder

TD Bank Group (TD); Boston (MA); On-site; USD 30,000 - 38,000; Full time

Job summary

TD Bank in Boston, MA, is seeking a Customer Service Associate to deliver everyday banking and support consumer product needs. You will be the trusted partner delivering accurate, client-focused service to help customers feel informed and supported while adhering to TD's risk and regulatory standards.

The role requires a high school diploma or GED and 1+ years of client-facing experience; cash handling is preferred.

Qualifications

• High school diploma or GED required.
• 1+ years of client-facing experience.
• Cash-handling experience preferred in a financial institution.
• Ability to work during operating hours including evenings, weekends and holidays.
• Strong organization and communication skills.
• Demonstrated problem-solving and time management abilities.

Responsibilities

• Deliver everyday banking and basic consumer account services while proactively engaging clients.
• Serve as first point of contact and hospitality ambassador, guiding client flow.
• Identify client needs and refer to appropriate TD partners to support financial goals.
• Complete transactions accurately within established limits and policies.
• Escalate non-standard issues following TD procedures.

Skills

Cash handling

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TD Bank in Boston, MA, is seeking a Customer Service Associate to deliver everyday banking and support consumer product needs. You will be the trusted partner delivering accurate, client-focused service to help customers feel informed and supported while adhering to TD's risk and regulatory standards.

The role requires a high school diploma or GED and 1+ years of client-facing experience; cash handling is preferred.