Relationship Banking Associate II – Serve Clients & Grow

TD Bank Group (TD); Billerica (MA); On-site; USD 30,000 - 37,000; Full time

Job summary

TD Bank Group (TD) is hiring in Billerica, MA for a client-focused role within Personal & Commercial Banking. The position focuses on delivering everyday banking services, opening and maintaining basic consumer accounts, and providing a high-touch client experience.

The role requires strong communication, organizational skills, and the ability to work with clients to identify needs and connect them to the right TD partners while adhering to risk and regulatory standards.

Qualifications

• High school diploma or GED required.
• 1+ years demonstrated experience working with clients or similar exposure.
• Teller or cash-handling experience in a client-facing role preferred.
• Ability to work evenings, weekends and holidays as scheduled.
• Proficient in Microsoft Office.
• Notary license preferred.

Responsibilities

• Act as first point of contact for clients, handling inquiries and referrals to partners.
• Deliver consistent, relationship-driven client experiences at the branch.
• Educate clients on banking products and digital capabilities to save time and improve convenience.
• Balance client needs with risk awareness and policy adherence.
• Schedule appointments for consumer account needs and follow up on opportunities.
• Maintain accurate records and help resolve routine client requests.
• Support teammates to deliver a high-quality hospitality experience.

Skills

Customer service

Cash handling

Microsoft Office

Communication

Problem solving

Attention to detail

Education

High school diploma or GED

Job description

TD Bank Group (TD) is hiring in Billerica, MA for a client-focused role within Personal & Commercial Banking. The position focuses on delivering everyday banking services, opening and maintaining basic consumer accounts, and providing a high-touch client experience.

The role requires strong communication, organizational skills, and the ability to work with clients to identify needs and connect them to the right TD partners while adhering to risk and regulatory standards.