Relationship-Driven Banking Associate

TD Bank Group (TD); Springfield (MA); On-site; USD 52,000 - 58,000; Part time

Job summary

TD Bank in Springfield, MA is seeking a part-time, customer-focused associate to deliver everyday banking services and build lasting client relationships. You will guide clients through basic account needs, educate on available products, and coordinate with specialists to provide comprehensive solutions.

The role emphasizes accuracy, client empowerment, and adherence to risk and regulatory standards, with a focus on delivering a high-touch banking experience in a community setting.

Qualifications

• High school diploma or GED required
• Experience in customer service in financial setting preferred
• Ability to work during evenings, weekends and holidays as scheduled
• Ability to complete required job-related training upon hire
• Strong communication and organizational skills
• Notary license preferred

Responsibilities

• Manage client flow and serve as the first point of contact for inquiries and referrals
• Deliver hospitality-driven client experiences aligned to TD’s service strategy
• Educate clients on banking products, services and digital capabilities
• Schedule appointments for consumer account needs and deepen opportunities
• Balance client needs with risk awareness and policy adherence
• Connect clients to specialists as needed to achieve long-term goals

Skills

Communication skills

Organization skills

Problem solving

Time management

Independence

Judgment

Microsoft Office

Education

High school diploma or GED

Notary License preferred

Tools

Microsoft Office

Job description

TD Bank in Springfield, MA is seeking a part-time, customer-focused associate to deliver everyday banking services and build lasting client relationships. You will guide clients through basic account needs, educate on available products, and coordinate with specialists to provide comprehensive solutions.

The role emphasizes accuracy, client empowerment, and adherence to risk and regulatory standards, with a focus on delivering a high-touch banking experience in a community setting.