Relationship Banking Associate

TD; Springfield (MA); On-site; USD 30,000 - 39,000; Full time

Job summary

TD Bank in Springfield, MA is hiring a Customer Service Banking Associate to deliver everyday banking with accuracy, empathy, and trust. You will greet clients, process transactions, educate them on digital tools, and connect customers with specialists to meet financial goals.

The role emphasizes risk awareness, AML compliance, and a service-driven culture, requiring strong communication, organization, and a willingness to work evenings, weekends, and holidays as needed.

Qualifications

• High school diploma or GED required.
• 1+ years experience working with clients.
• Teller or cash-handling experience preferred.
• Ability to work evenings, weekends and holidays as scheduled.
• Strong organization and problem-solving skills.
• Proficient in Microsoft Office.
• Notary License preferred.

Responsibilities

• Serve as first point of contact for clients, guiding inquiries and referrals.
• Process everyday banking transactions accurately and efficiently.
• Educate clients on banking products and digital capabilities.
• Refer clients to banking specialists as needed.
• Maintain compliance with AML laws and bank policies.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Flexible schedule

Teamwork

Microsoft Office

Education

High school diploma or GED

Notary license preferred

Job description

TD Bank in Springfield, MA is hiring a Customer Service Banking Associate to deliver everyday banking with accuracy, empathy, and trust. You will greet clients, process transactions, educate them on digital tools, and connect customers with specialists to meet financial goals.

The role emphasizes risk awareness, AML compliance, and a service-driven culture, requiring strong communication, organization, and a willingness to work evenings, weekends, and holidays as needed.