Relationship Banker - Trusted Advice & Solutions

Citizens; Berkeley Heights (NJ); On-site; USD 51,000 - 65,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with company match

Tuition assistance

Mental health program access

Student loan refinancing discounts

Volunteer time off

Job summary

Citizens Bank is hiring a Bank Teller/Customer Advisor to engage customers, provide financial guidance, and support everyday banking needs. You will help customers with spending, saving, borrowing, and investing decisions while promoting digital banking tools and services.

The role emphasizes building lasting relationships, meeting sales targets, and collaborating with branch teams to tailor solutions. Weekend/evening shifts may be required, with comprehensive benefits and paid time off.

Qualifications

• High School diploma or GED required.
• 2 years of sales and customer service experience, meeting/exceeding goals.
• Ability to identify needs and improve customer relationships.
• Proven success in building relationships and referring products.
• Skills in using digital technology to support business goals.
• Problem solving and solution offering to customer issues.
• Ability to collaborate with teammates and partners.
• Self-motivated with ability to multitask and work varied hours.

Responsibilities

• Provide recommendations and assist customers with financial solutions.
• Help with spending, saving, borrowing, and investing needs.
• Introduce customers to digital/mobile banking and apps.
• Collaborate with Wealth Management, Mortgage and Business Banking teams.
• Make outbound calls to acquire new customers and schedule checkups.

Skills

Sales experience

Customer service

Needs assessment

Relationship building

Digital proficiency

Problem solving

Team collaboration

Multitasking

Education

High School diploma or GED

Job description

Citizens Bank is hiring a Bank Teller/Customer Advisor to engage customers, provide financial guidance, and support everyday banking needs. You will help customers with spending, saving, borrowing, and investing decisions while promoting digital banking tools and services.

The role emphasizes building lasting relationships, meeting sales targets, and collaborating with branch teams to tailor solutions. Weekend/evening shifts may be required, with comprehensive benefits and paid time off.