Relationship Banker & Team Coach (Brooklyn)

Santander; New York (NY); On-site; CAD 85,000 - 106,000; Full time

Benefits offered by this job

Santander Benefits

Job summary

Santander is seeking a Banking Center Relationship Banker 2 in Brooklyn to deliver exceptional service and sales support at the branch. You will engage customers, understand needs, and offer suitable financial products while handling routine teller transactions and contributing to center growth.

The role requires 3-4 years in customer service and sales, plus supervisory exposure. A flexible schedule, travel for multiple banking centers, and compliance with regulations are crucial components.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred.
• 0-2 years supervisory experience preferred.
• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all products and services.
• Ability to work a flexible and/or rotating schedule; travel may be required.

Responsibilities

• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Performs routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Supports segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Expected to achieve/exceed both individual and team goals in sales, service and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.

Skills

Customer service

Sales experience

Coaching

Team leadership

Education

HS Diploma or GED

Advanced degrees (AA/BA)

Job description

Santander is seeking a Banking Center Relationship Banker 2 in Brooklyn to deliver exceptional service and sales support at the branch. You will engage customers, understand needs, and offer suitable financial products while handling routine teller transactions and contributing to center growth.

The role requires 3-4 years in customer service and sales, plus supervisory exposure. A flexible schedule, travel for multiple banking centers, and compliance with regulations are crucial components.