Relationship Banker: Grow Relationships & Lead Team

Santander US; Rocky Point (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Santander US is seeking a customer-focused banking professional to join our Banking Center network. You will engage customers, assess financial needs, and offer appropriate products while handling routine teller transactions and supporting growth initiatives.

The role emphasizes sales, service excellence, compliance, and teamwork, with potential supervisory responsibilities. Flexible schedules and possible travel between centers are required.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred.
• 0-2 years supervisory experience preferred.
• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Strong customer service and teamwork skills.
• Flexible/rotating schedule; weekends may be required; travel between centers.

Responsibilities

• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Performs routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Supports segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Expected to achieve/ exceed both individual and team goals in sales, service and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.

Skills

Customer service

Sales experience

Supervisory experience

Product knowledge

System knowledge

Customer focus

Flexibility

Education

High school diploma or GED

Advanced degree (AA/BA/BS)

Job description

Santander US is seeking a customer-focused banking professional to join our Banking Center network. You will engage customers, assess financial needs, and offer appropriate products while handling routine teller transactions and supporting growth initiatives.

The role emphasizes sales, service excellence, compliance, and teamwork, with potential supervisory responsibilities. Flexible schedules and possible travel between centers are required.