Relationship Banker - Sales, Service & Digital Tools

F.N.B. Corporation; New Castle (PA); On-site; USD 36,000 - 56,000; Full time

Job summary

F.N.B. Corporation in New Castle, PA seeks a Relationship Banker to deliver essential consumer banking transactions, account servicing, and lending support in a Retail unit.

You will execute branch leads under supervision, convert interactions into qualified referrals, and uphold FNB policies and core values across multiple local sites as needed. The role emphasizes customer service excellence, cross-selling of bank products, and adherence to regulatory guidelines while maintaining data quality

Qualifications

• High school diploma or GED required.
• 0 years of related experience required.
• Strong customer service and communication skills.

Responsibilities

• Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services.
• Identifies and achieves individual weekly sales/referral goals set by the Branch Manager.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.

Skills

Customer service

Communication

Organizational skills

Detail-oriented

Problem-solving

Teamwork

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Computer skills

Job description

F.N.B. Corporation in New Castle, PA seeks a Relationship Banker to deliver essential consumer banking transactions, account servicing, and lending support in a Retail unit.

You will execute branch leads under supervision, convert interactions into qualified referrals, and uphold FNB policies and core values across multiple local sites as needed. The role emphasizes customer service excellence, cross-selling of bank products, and adherence to regulatory guidelines while maintaining data quality