Relationship Banker: Personal Banking & Solutions

JP Morgan Chase; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Relationship Banker to welcome clients in a Chase branch and provide thoughtful financial solutions using our latest banking technology. You will help clients with their banking needs, explain products, and connect them with specialists for more complex services.

The role emphasizes hospitality, active listening, and compliance with banking regulations, with hours that may include weekends and evenings. A strong focus on customer experience is essential.

Qualifications

• Excellent communication skills, both in person and over the phone.
• Ability to create memorable client experiences and tailor solutions.
• Ability to resolve client issues with attention to detail and accuracy.
• Work within risk parameters and complete required training.
• High school diploma or equivalent, plus a college degree or military equivalence.

Responsibilities

• Put clients first with attentive, friendly service to create a welcoming branch.
• Communicate clearly to understand needs and build trust with clients.
• Assist walk-in and scheduled clients in person and by phone to deepen relationships.
• Educate clients on technology like Chase Mobile App and Chase.com for their needs.
• Learn banking products and collaborate with the team to address financial needs.
• Adhere to policies, procedures, and regulatory requirements.

Skills

Clear communication

Client experience

Issue resolution

Risk awareness

Time management

Education

High school degree

College degree or military equivalent

Job description

JPMorgan Chase is seeking an Associate Relationship Banker to welcome clients in a Chase branch and provide thoughtful financial solutions using our latest banking technology. You will help clients with their banking needs, explain products, and connect them with specialists for more complex services.

The role emphasizes hospitality, active listening, and compliance with banking regulations, with hours that may include weekends and evenings. A strong focus on customer experience is essential.