Relationship Banker II — Growth & Commission Eligible

Regions Bank; West Memphis (AR); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Parental Leave

Employee Assistance Program

Job summary

Regions Bank in West Memphis, AR is seeking a Relationship Banker II to meet with customers in person and by phone, assess financial needs, and offer Regions products and guidance to help customers reach their goals. This role emphasizes building relationships and delivering high-quality service.

You will educate customers on Regions’ Consumer and Business products, assist with deposits and loans, and promote digital banking tools while maintaining compliance with bank policies.

Qualifications

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods of time.
• Ability to lift up to twenty (20) pounds.

Responsibilities

• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
• Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones.
• Educates and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types.
• Educates customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
• Provides a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose.
• Owns and resolves customer issues.
• Refers customers to an internal team of experts when complex financial goals and needs are recognized.
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks.

Skills

Relationship-building

Communication

Customer focus

Policy adherence

Cash handling

Multi-tasking

Digital banking

Phone outreach

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Tools

Computer use

Job description

Regions Bank in West Memphis, AR is seeking a Relationship Banker II to meet with customers in person and by phone, assess financial needs, and offer Regions products and guidance to help customers reach their goals. This role emphasizes building relationships and delivering high-quality service.

You will educate customers on Regions’ Consumer and Business products, assist with deposits and loans, and promote digital banking tools while maintaining compliance with bank policies.