Relationship Banker II: Drive Growth & Client Success

Regions Bank; Memphis (TN); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Parental Leave

Job summary

Regions Bank in Memphis, Tennessee is seeking a Relationship Banker II to meet with customers and prospects in person and by phone to assess financial needs and offer products and guidance to achieve their goals. This role suits individuals with retail or sales experience seeking growth, development, and upward mobility.

You will educate customers on Regions’ consumer and business products, including digital banking tools, while delivering a strong customer experience.

Qualifications

• High School Diploma or GED required.
• Ability to work Saturdays as needed.
• Ability to handle cash and process transactions.
• Strong communication in person, on the phone, and through electronic channels.
• Proficient computer use with attention to a monitor.

Responsibilities

• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
• Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones.
• Educates and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types.
• Educates customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
• Provides a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose.
• Owns and resolves customer issues.
• Refers customers to an internal team of experts when complex financial goals and needs are recognized.
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks.

Skills

Relationship building

Communication

Customer focus

Cash handling

Sales skills

Time management

Education

High School Diploma or GED

Bachelor’s degree

Job description

Regions Bank in Memphis, Tennessee is seeking a Relationship Banker II to meet with customers and prospects in person and by phone to assess financial needs and offer products and guidance to achieve their goals. This role suits individuals with retail or sales experience seeking growth, development, and upward mobility.

You will educate customers on Regions’ consumer and business products, including digital banking tools, while delivering a strong customer experience.